At MyKitchenUS, we are committed to ensuring your satisfaction with our products. If you are not fully satisfied with your purchase or encounter any issues with your order, we offer a clear and simple return and refund process. Please read the details below to understand our policy and how to proceed with returns and refunds.

1. Return Eligibility

You may return items within 30 days of receiving your order, provided the following conditions are met:

• The item is in its original condition (unused, unwashed, and with all tags or packaging).

• Proof of purchase, such as the order confirmation or receipt, is provided.

Please note that certain items, such as clearance items or final sale products, are not eligible for return unless they are defective or damaged.

2. Reasons for Return

We accept returns in the following cases:

a. Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with the following information:

• Order number

• Description of the defect or damage

• Photo evidence of the defect or damage

Once we verify the issue, we will provide a return shipping label and issue a full refund or exchange for the item.

b. Wrong Item or Product Missing

If you receive the wrong item or if any items are missing from your order, please contact us within 7 days of receiving your package at [email protected]. We will arrange for the correct item to be shipped at no additional cost and provide instructions for returning the wrong item, if necessary.

c. Item Not Delivered

If your package does not arrive within the estimated delivery window, please contact us at [email protected] so we can investigate the issue with the carrier. If the package is confirmed as lost, we will offer a full refund or replacement.

d. Change of Mind or Order Cancellation

• Before Shipment: If you wish to cancel an order after placing it but before it has shipped, please contact us immediately. We will cancel the order and provide a full refund.

• After Shipment: If your order has already been shipped and you wish to return it, you may do so under our standard return policy. You will be responsible for the return shipping costs, and a refund will be issued once we receive and inspect the returned item.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email [email protected] with your order number, reason for return, and any relevant photos (in case of damaged or defective items).

2. Receive Instructions: Our customer service team will respond with instructions on how to proceed, including the return shipping address and, if applicable, a prepaid return label.

3. Package Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and any free gifts or promotional items.

4. Ship the Return: Use the return label (if provided) or your preferred carrier to ship the item back to us.

5. Inspection and Refund: Once we receive and inspect the item, we will process your refund. You will receive a confirmation email once the refund has been issued.

4. Refund Process

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item. Please note that:

• Shipping fees (if applicable) are non-refundable unless the return is due to a mistake on our part (e.g., defective item or wrong product).

• For returns due to a change of mind or order cancellations after shipping, return shipping costs will be deducted from the refund amount.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at [email protected]. We will assist you in processing the exchange, subject to product availability. If the desired item is unavailable, we will issue a refund instead.

6. Non-Returnable Items

The following items are not eligible for return:

• Clearance or final sale items

• Gift cards

• Perishable goods (e.g., food, flowers)

• Custom or personalized items unless they arrive defective or damaged

7. Contact Us

If you have any questions or need assistance with your return or refund, feel free to contact our support team at:

EMAIL: [email protected]

ADDRESS: 12846 SE 272nd PL Unit 1, Kent, WA 98030-8949, United States

We are here to help and ensure a smooth return process for you.

Thank you for shopping at MyKitchenUS. Your satisfaction is our priority!